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Staying Secure in the Digital Age

Here at The Partnership FCU we take security very seriously. To safe guard our members’ information we deploy industry leading encryption and monitoring solutions, but you have an important role too! Below are a few tips to help keep your accounts secure:

Create a password that is complex, unique, and not easily identifiable. Generally it is recommended that your password be at least 8 characters long, including a combination of letters and numbers, not be a password that you use for another system, and not be personally identifiable (i.e. not include items such as your name, date of birth, address, or any other piece of information that a fraudster could easily guess). Also, it is important to change your passwords at least every 6 months.

We will never ask you for your password or PIN. If you receive a call or message from someone representing themselves as The Partnership FCU, do not provide any personal information. Instead, contact the credit union to report the incident.

Logout of online banking at the end of every session.

If possible, only login to your online banking from computers that you own or trust. Signing in from a public PC presents a higher risk – read MORE about this and how to stay safe if you are traveling.

Check your accounts often so you can detect any unusual activity early. Setup email or text alerts within online banking to notify you of transactions that may be outside of your typical account activity.

Don't reveal personal information via email. Emails and text messages can be masked to look like they are coming from a trusted sender when they are actually from someone else. Play it safe, do not send your personal information such as account numbers, social security numbers, passwords etc. via email or texting. To send us information necessary to complete research or to apply for a loan, use our secure email contact or loan application after you are signed into online banking.

Opening files attached to emails can be dangerous especially when they are from someone you don't know as they can allow harmful malware or viruses to be downloaded onto your computer. Good common sense is a great tool. If an email seems suspicious, do not open it and do not respond.

Make sure you have a good antivirus program on your computer that is up-to-date. Install and update regularly your anti-malware programs, firewalls, operating system patches and updates.

Never login from a link that is embedded in an email message. Criminals can use fake email addresses and make fake web pages that mimic the page you would expect. To avoid falling into their trap, type in the URL address directly and then log in.

Be aware that if you navigate to a Web site from a link you don't type, you may end up at a site that looks like the correct one, when in fact it's not. Take time to verify that the Web page you're visiting matches exactly with the URL that you'd expect.