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Enhanced Login Security for Online Banking
FAQs and Help Information

What is Enhanced Login Security?
Enhanced Login Security is an online security feature that will provide you additional protection from fraud and identity theft. Enhanced Login Security helps prevent unauthorized access to your accounts and secure financial information.

Why do I need to use Enhanced Login Security?
Enhanced Login Security will allow us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, we will request additional information that is known by only you, to ensure authorized access.

How does Enhanced Login Security work?
Enhanced Login Security allows you to schedule your preference for communication of special one time security codes when you forget your password, forget your challenge questions and/or travel and need to use a foreign computer.  Additionally, Enhanced Login Security will provide you the convenience of not needing this enhanced security each time you login to your own computer.  You will need to add extra security to each computer that you use for online banking. This can be done easily from the Enhanced Login Security page under the User Options. Whenever you login from a computer that you have added extra security to, you will automatically have additional protection, and notice no difference in the way you login. However if you login from a different computer than the one you have added, you will be asked for additional information in order to login.

What are the one time security codes used for?
The code is a one time code used to change your password and/or ensure temporary security of a foreign computer.

What if I don’t want any of the three options in the Enhanced Security Login page?
If you do not wish to add an extra level of security you can bypass this by clicking on “complete this setup later” link.

What if I forget or lose my code?
The codes are unique and expire after 15 minutes. You could request a new code if you forget your code or if it expires.

May I bypass the screen and come back at a later date?
Yes, you may bypass. If you wish to revisit to compete setup at a another time, you may click on “user options” and then “login security – change challenge question/phone/email” link.

Please note that if you use multiple browsers within the same computer you will need to add extra security to each browser separately.

What is Forgotten Password and how does it work?
Forgotten Password is a feature that allows the user to reset their own Online Banking password in the event they forget. It works by using the Codes or the Challenge Questions you setup as part of the Enhanced Login Security. Using the feature will ask you to either enter a one time security code or answer the Challenge Questions. If answered correctly, you will be able to create a new Online Banking password so that you may log into your accounts.

Please note that if you have recently had your Online Banking access reset and/or you have not setup the Challenge Questions, Forgotten Password will not allow you to create a new password.

How do you recognize my computer?
When you add extra security to your computer, a secure cookie will be placed on your computer. This secure cookie is unique, and when used in combination with your login information, creates a unique way to identify you to the system. For every login attempt after you add extra security to one computer, this secure cookie is validated along with the login identification you normally enter. This secure cookie is only used by The Partnership FCU to validate your identity and does not contain any personal information.

What will adding extra security protection do for me?
Adding extra security protection to your computer allows us to recognize your computer along with your normal login information, which helps add additional protection from unauthorized access to your accounts. If someone were to get your login information and try to access your account from their computer, having extra security protection will stop them from gaining access because they will be asked for information that only you know such as the one time security code and/or the Challenge Questions.

What will happen if I remove extra security protection from this computer?
If you want to remove extra security protection from this computer, the secure cookie will be removed from the computer you are currently logged into, and all future logins from this computer will require you to provide more information about yourself that only you will know such as the one time security codes and/or the Challenge Questions. To remove extra security protection from this computer, select the Enhanced Login Security Options page under User Options, click the radio button that says "Remove extra security from this computer", and then click the submit button.

How does Enhanced Login Security protect me?
Enhanced Login Security allows us to know that it's really you logging into your account. We know it's you because we recognize your computer AND your login information. If we do not recognize your computer, then you will be asked for additional information that is known by only you such as the one time security codes and/or the Challenge Questions.

Can I login from multiple computers and browsers?
Yes, you can login from as many different computers and browsers as you like. If you login from a computer that you haven't added extra security to, you will be asked to answer the three challenge questions you've already setup so that we can verify that it's really you. If you provide this information correctly, you will have the option to add extra security to that computer, and avoid being asked for this extra information again.   Or you may sign up for the option to receive a one time security code that may be used instead of the Challenge Questions.

How do I add the Enhanced Login Security feature to additional computers?
To add the security feature, simply sign into home banking by providing your password and answering the three challenge questions correctly. Once signed onto the online banking platform, select the User Options tab in the upper right corner of the window. On the following page, select the 'Enhanced Login Security' option from the menu. Select the option that specifies to "Add extra security protection to this computer". Finish by clicking the "Submit" button and verifying that you want to enroll the computer in the security feature. A message should display showing that the computer now has Enhanced Login Security. It's that easy! 

Please note that if you use multiple browsers within the same computer you will need to enroll each browser separately.

Can I still login to my account from anywhere?
Yes, this feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then we will simply ask for additional information that only you know before allowing you access such as the one time security codes or the Challenge Questions.

What should I do if I do not want to use a computer that I have previously added extra security to?
If, for any reason, you no longer plan on using a computer to access your accounts, and you have added extra security to that computer, you should remove the extra security from that computer. This can be done by logging into your account from the computer that you wish to remove the extra security from and selecting the "remove extra security from this computer" option from the Enhanced Login Security page under User Options. This will remove the secure cookie from that browser so that if an attempt to login to your account is made from that computer, extra information will be requested before access is granted.

Why do I keep getting asked for extra information when I login from a computer that I have already added extra security to?
This is probably happening because the secure cookie that was placed within your browser is getting deleted. This can happen if you delete cookies from your machine. This is a common method that Spyware blocker software uses to remove potentially risky items from your computer. These solutions typically remove ALL cookies as a precaution, even though very few cookies are actually security risks. In order to use this feature without being asked for additional information at each login, the secure cookie that we use to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be asked for additional information at each login.

I share my computer with someone that also uses Internet Account Access. Can both of us still login from the same computer?
Yes. You can use the same computer to login to your individual accounts safely; you will not be able to access each others information. This is because your secure cookie is linked to only your login information. There is no limit as to how many secure cookies can be installed on the same computer. Just remember to never share your Member Number or Password with anyone.