Contact Us

Email & Mailing Addresses

Email Addresses

Loan Services- Use Loan Services for loan inquiries, requests or follow-ups.

Member Services- Use Member Services for immediate customer service, issues or inquiries.

Tell Us- Use TellUs to provide member testimonials, constructive feedback or new ideas directly to management. This inbox is not monitored as frequently, so please do not send member service or loan requests through TellUs.

Mailing Addresses

General Correspondence, Loan Payments, Deposits

P.O. Box 18539
Washington, D.C. 20036-8539

VISA Credit Card Payments

The Partnership FCU
P.O. Box 37035
Boone, IA 50037-0035

Unresolved Member Issues (No Deposits or Payments)

The Supervisory Committee
P.O. Box 101146
Arlington, VA 22210

Phone Numbers

Call Member Services & Loans: 800-285-3286

    • Audio Response Advantage 24/7
    • Report Lost/Stolen ATM, VISA Debit & VISA Credit Cards 24/7

Fax: 202-393-0930

International Calls: 703-562-6000

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Mortgage Call Center

Call Our Toll-Free Number: 800-285-3286

    • Press Option 3 for Lending, and then Option 3 to speak to a representative.

Direct Line: 571-490-8016

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Auto Insurance Tracking Center

Contact us to confirm you are compliant with our auto insurance requirements, as stated in your loan agreement.


Insurance Tracking Center

Phone Number: 1-866-334-2124

Fax Number: 1-877-612-1878


The Partnership FCU
Insurance Tracking Center
P.O. Box 924501
Fort Worth, TX 76124

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Routing and Transit Number


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Contact Center Access


Monday, Tuesday, Thursday, Friday— 8:00 AM – 4:30 PM EST

Wednesday— 8:00 AM – 1:30 PM EST

See More >

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Holiday Closings

The Partnership FCU observes all federal holidays:

    • Martin Luther King, Jr. Birthday
    • Presidents’ Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Columbus Day
    • Veterans’ Day
    • Thanksgiving Holiday
    • Christmas Holiday
    • New Year’s Day

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The Partnership FCU Branch Offices

Branches Hours
National Science Foundation
2415 Eisenhower Avenue
Alexandria, VA 22314
*Restricted Access: NSF badgeholders only
Get Directions
8:00am – 3:30pm EST
Virginia Square Branch
(VA/Seidman Center)
3503 Fairfax Drive
Arlington, VA 22226

Get Directions
M, Tu, Th & F
8:30am – 1:00pm EST
2:00pm – 3:30pm EST

8:30am – 1:30pm EST

Only overnight or hand-delivered mail should be sent to branch locations— no checks please!
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Nationwide Branch Access

Visit one of more than 5,000 branches located nationwide and complete financial transaction, including deposits, conveniently.

Locate a Branch >

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FREE ATMs Nationwide

Enjoy FREE ATM account access at over 30,000 FREE ATMs through the CO-OP Network including most Costco®, 7-11® and Walgreens convenience stores throughout North America. Deposits are accepted at more than 9,000 ATMs!

Locate an ATM >

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