For your security and privacy, please send any account-related emails through Online Banking. Login and click Secure Forms, then choose the option that best fits your needs.
Login and Send a Secure Email
Use Loan Services for loan inquiries, requests or follow-ups. Loans@ThePartnershipFCU.com
Use Member Services for immediate customer service, issues or inquiries. MemberServices@ThePartnershipFCU.com
Use TellUs to provide member testimonials, constructive feedback or new ideas directly to management. This inbox is not monitored as frequently, so please do not send member service or loan requests through TellUs. TellUs@ThePartnershipFCU.com
Contact Center hours are Monday, Tuesday, Thursday, Friday from 8:00 AM – 4:30 PM EST, and Wednesday from 8:00 AM – 1:30 PM EST.
Member services, loans, Audio Response Advantage, report lost/stolen cards (ATM, VISA debit and VISA credit card)
Mortgage Call Center Direct Line
For General correspondence, loan payments, and deposits: The Partnership FCU P.O. Box 18539
Washington, D.C. 20036-8539
For VISA credit card payments: The Partnership FCU P.O. Box 37035
Boone, IA 50037-0035
For Unresolved Member Issues (No deposits or payments): The Supervisory Committee P.O. Box 101146
Arlington, VA 22210
Auto Insurance Tracking Center
Contact us to confirm you are compliant with our auto insurance requirements, as stated in your loan agreement.
Online: Insurance Tracking Center
Phone Number: 1-866-334-2124
Fax Number: 1-877-612-1878 (Fax)
Mail: The Partnership FCU Insurance Tracking Center
P.O. Box 924501
Fort Worth, TX 76124